Privacy Policy
Last updated: 08/11/25
StreamerSync (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
StreamerSync is a trading name of an independent sole trader operating in the United Kingdom.
1. Who We Are
StreamerSync provides tools and services that help streamers and content creators build professional online pages, manage inquiries, and track their performance.
We operate as a sole-trader business under UK law and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purpose of the UK GDPR, the data controller is Samuel Clarke trading as StreamerSync.
If you have any questions or requests regarding this policy or your data, please contact us at: [email protected]
2. What Information We Collect
We may collect and process the following categories of personal information:
a. Information You Provide
• Name, contact details, and communication preferences.
• Payment and billing details (processed securely via Stripe).
• Content or data you upload or input into your StreamerSync account (e.g. text, links, images).
• Emails, messages, or support requests sent to us.
b. Information Collected Automatically
• Technical information such as IP address, browser type, operating system, and visit duration.
• Cookies and similar technologies that help operate and analyse website performance.
• Information about how you use our platform (for functionality and improvement).
c. Publicly Available or User-Submitted Twitch Data
• When a streamer chooses to display streaming statistics or related content, we may use:
• Self-reported data provided by the streamer, or
• Public data from third-party platforms such as TwitchTracker.
We do not access private Twitch accounts or any API-restricted data.
d. Data Roles and Responsibilities
When someone (like a brand, sponsor, or fan) uses an enquiry form on a streamer's public StreamerSync page, we (StreamerSync) act as the Data Controller for that information.
We collect this data (such as name, email, and message) on our platform and then forward it to the respective streamer to allow them to respond.
Our legal basis for this processing is the consent provided by the visitor at the time of submission and our legitimate interest in operating the platform.
3. How We Use Your Information
We use your data to:
• Provide, operate, and maintain our services.
• Manage billing and account access.
• Communicate with you, including customer support and updates.
• Fulfil our service to streamer page visitors by collecting their enquiries and forwarding them to the correct streamer.
• Send occasional service-related and marketing emails (only with consent).
• Improve our services and troubleshoot technical issues.
• Comply with legal obligations.
4. Legal Basis for Processing
We process your data under the following lawful bases:
• Performance of a contract – to deliver services you have purchased or signed up for.
• Legitimate interests – to improve our services, prevent fraud, and communicate relevant updates.
• Consent – for marketing communications or optional data you provide.
• Legal obligations – where processing is required by law or regulation.
5. Payment Information
All payments are securely processed via Stripe through the HighLevel platform.
StreamerSync does not store or directly access your full payment details.
Stripe’s privacy policy is available at: https://stripe.com/privacy
6. Data Sharing and Third Parties
We only share your data when necessary to deliver our services. This may include:
• Streamers: We share enquiry form data from a streamer's page with that specific streamer so they can respond.
• HighLevel – for hosting, CRM, and automation services.
• Stripe – for payment processing.
• Google (Gmail) – for business email communications.
• Legal or regulatory authorities if required by law.
All third-party providers are carefully vetted to ensure they comply with data protection regulations.
We do not sell or rent your personal information to any third party.
7. International Transfers
Our service providers may store or process data outside the UK or EEA. When this occurs, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information in line with GDPR standards to maintain an equivalent level of protection.
8. Data Retention
We keep your personal data only for as long as necessary to:
• Fulfil the purposes outlined in this policy,
• Comply with legal obligations, and
• Resolve disputes.
When your data is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under the UK GDPR, you have the right to:
• Access a copy of your data.
• Correct or update inaccurate information.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to processing.
• Withdraw consent (where applicable).
• Request data portability.
To exercise any of these rights, email us at [email protected].
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first.
9a. For United States Residents
If you are located in the United States, StreamerSync recognises your rights under relevant state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
Although StreamerSync operates under UK law, we extend equivalent privacy rights to all users.
This means you may:
• Request access to or deletion of your personal data.
• Request correction of inaccurate data.
• Opt out of non-essential data collection or communication.
To exercise these rights, please contact [email protected].
All data from US residents is processed and stored in the United Kingdom in compliance with UK GDPR and maintained under comparable security standards.
10. Cookies
Our website uses cookies. Cookies are small text files placed on your device.
Essential Cookies:
We use essential cookies that are necessary for the website to function (e.g., to keep you logged in or manage form security). These do not require your consent.
Non-Essential Cookies:
We may also wish to use non-essential cookies for performance and analytics (e.g., Google Analytics) to help us understand how visitors use our site. These cookies will only be set if you actively consent.
You can manage your cookie preferences at any time via the cookie consent tool on our website. You can also manage or disable cookies through your browser settings, though this may affect the functionality of our services.
11. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we take all reasonable steps to secure your data, no system is entirely foolproof, and transmission of information over the internet is done at your own risk.
12. Links to Other Websites
Our website may include links to third-party websites (e.g. Twitch, YouTube, or sponsor links).
We are not responsible for the content or privacy practices of these external sites and encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The most recent version will always be available at streamersync.io/privacy with the latest update date shown above.
14. Contact Us
If you have questions, concerns, or wish to exercise your data rights, please contact: Email: [email protected]